How can we help?
We're a small family studio and we read every message.
Get in touch
Tell us which device you're using and what happened, and we'll do our best to help.
Luma's Star Quest: common questions
There's no sound
Check that the device isn't on silent and the volume is up, then tap the speaker button at the top right of the map so it isn't crossed out.
How do we move between lands?
Tap the globe button at the top of the map. All five lands are open from the start. Within a land, each stage opens when the one before it has been finished.
How do we watch the story films again?
Tap the clapperboard button at the top of the map. Films appear there once your child has reached them in the story.
Where are the dresses, pets and treasures?
Tap a treasure chest on the map once enough stars have been earned in that land, then open the backpack button to choose what Luma wears and who follows her.
Is there a grown-ups area?
Yes. Tap the small people button under the speaker at the top right of the map and answer the sum. Inside you can see your child's progress by land and by skill, set the music and voice volume, and change their name.
How do we start again from the beginning?
Open the grown-ups area and choose "Start the adventure again". It erases all progress, which is handy for a fresh start or another child.
Does it need the internet?
No. Once installed, the whole game works offline.